What To Expect – Service You Deserve
Scheduling & Dispatching – When you call to schedule an appointment, a friendly, knowledgeable Customer Service Representative (CSR) will listen to your needs and respond accordingly. Your appointment will be scheduled as close as possible to your requested date and time, if not exactly. You will receive a call from our CSR when your Electrician is ready to be dispatched to your home or business. Your information and call notes from the CSR will be fully dispatched to a highly trained and professional expert Electrician along with any prior service history on your location. The CSR will give you your Electricians’s name so you know who you will be opening your door to.
For Your Safety – When you answer your door, your Electrician will be standing there with a smile on his face, wearing a clean tucked-in white shirt, booties on his feet, and his Identification Badge showing License Information. TLC Electrical Electricians undergo a comprehensive national criminal back-ground check and drug testing prior to employment so you know you will be receiving a safe and trusted Electrician for your electrical service needs. Once you have welcomed your Electrician into your home or business, you will be asked to show and describe the electrical problem you are having or the electrical installation you would like to have completed. At this time, please let your Electrician know if there are any areas in your home or business you wish him to avoid.
Exact Pricing – TLC Electrical uses Exact Pricing, we do not charge by the hour so there will not be a nasty surprise bill at the end of your service. You will receive a Guaranteed Exact Price in writing prior to your Electrician starting any diagnostics, electrical repair, or installation and the price for your repair or install will not change no matter how long it takes us to complete it. Because TLC Electrical guarantees that our written electrical repair and installation prices will not change, each job must be looked at and evaluated on-site by one of our expert Electricians. Our Dispatch Fee will get one of our Expert Electricians to your door anywhere you live in our Service Area. There are many variables in the existing electrical systems in your home or business, and our CSRs are not trained or qualified to give you accurate pricing over the phone for any electrical repairs or installations.
No Waiting – The same Electrician that prepares your written quote will perform the repair or install. He will go over your written quote with you in detail and answer any questions you may have. Once you approve the work to be performed he will be ready to get started on it immediately. Any additional tools or material needed will be brought to him. We often tell our Customers “he is yours until you are done with him.” Your Electrician will stay onsite and complete your service without interruption.
Completion – Your Electrician will work hard and diligently to get the service completed the same day. If more time is needed to complete your service, it will be scheduled for the following day as well. After the repair or install is complete, your Electrician will clean things up and remove any debris from your home or business. He will leave you with a full explanation of how your repairs were made or how your new install works along with any warranty information associated with your service.
This is what to expect from TLC Electrical.